AVP Operations (international Process)- MNC BPO – Coimbatore
164 total views, 1 todayTotal Applicants: 0 February 17, 2018 Login and Apply
NOTE: This job listing has expired and may no longer be relevant!Job Description
Responsible for the co-ordination of the operations of contact center. This position is focused on the quality and efficiency metrics used to measure the overall operational excellence. Partnering with onsite and remote program managers, this role facilitates the transition of new projects, products, systems and processes from project to operational status. The Operations Manager owns site goals and objectives in line with global strategic planning and coordinates with recruitment, training and workforce management to meet the forecasted demand. Leading teams of managers, supervisors and associates, the Senior Manager Operations’ goal is to deliver the perfect Seller interaction.